LEGAL COMPLIANCE MATRIX
REGULATORY
FRAMEWORK
Full Canadian compliance documentation aligned with PIPEDA, CASL, and provincial privacy legislation including Quebec Law 25.
DOCUMENT_01
Privacy Policy
Effective Date: July 9, 2026
Organization: SummitRelayCore
Address: 36 Second St, Orangeville, ON L9W 2B8, Canada
Contact: [email protected] | +1 416 555 0194
1. Governing Legislation
This Privacy Policy governs the collection, use, and disclosure of personal information by SummitRelayCore in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable provincial privacy legislation including Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25, Bill 64).
2. Personal Information We Collect
We collect only the personal information necessary to deliver our web agency services. This may include:
- Name and contact information (email address, phone number) submitted through our contact form;
- Project requirements and business details voluntarily provided during engagement discussions;
- Billing and payment information required for invoicing and contract fulfillment;
- Technical information (IP address, browser type, device identifiers) collected automatically through standard web server logging;
- Session preferences stored locally in your browser via localStorage (e.g., privacy consent status).
3. Purpose and Consent
We collect personal information for the following identified purposes:
- Responding to inquiries and providing service quotations;
- Executing contracted web development, design, and infrastructure services;
- Invoicing, payment processing, and financial record-keeping;
- Communicating project updates, deliverables, and operational matters;
- Complying with legal and regulatory obligations under Canadian law.
We obtain meaningful consent before collecting personal information, except where consent is not required by law. You may withdraw consent at any time by contacting [email protected], subject to legal or contractual restrictions.
4. Disclosure and Third Parties
We do not sell, rent, or trade personal information to third parties. Personal information may be disclosed only in the following circumstances:
- To payment processing partners (e.g., Stripe) for transaction fulfillment;
- To hosting and infrastructure providers necessary for service delivery;
- When required by law, court order, or regulatory authority;
- With explicit consent for purposes identified at the time of disclosure.
5. Data Retention and Security
Personal information is retained only as long as necessary to fulfill the identified purposes or as required by law. We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit (TLS), access controls, and regular security assessments.
6. Access and Correction Rights
Under PIPEDA, you have the right to access the personal information we hold about you and to request corrections where the information is inaccurate or incomplete. Access requests should be directed to [email protected]. We will respond within 30 calendar days as required by law.
7. Complaints
If you are dissatisfied with our handling of your personal information, you may contact our privacy lead at [email protected] or file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.
8. Quebec Residents (Law 25)
Residents of Quebec are entitled to additional protections under Law 25 (Bill 64), including the right to data portability, the right to be informed about automated decision-making, and enhanced consent requirements for sensitive information. SummitRelayCore complies with all applicable provisions of Law 25 for Quebec-based clients.
DOCUMENT_03
Refund Policy
Effective Date: July 9, 2026
1. General Terms
All services provided by SummitRelayCore are delivered on a milestone-based engagement model. Refund eligibility is evaluated based on the project lifecycle stage at the time of the request.
2. Pre-Engagement Cancellation
If a project has been scoped but no work has commenced (i.e., no deliverables have been produced and no sprint has been initiated), a full refund of any advance payment will be issued within 10 business days.
3. Mid-Engagement Refunds
For projects in progress, refunds are calculated based on completed milestones versus total project value:
- If fewer than 25% of milestones have been completed, a pro-rated refund of 75% of the remaining uncommitted funds will be issued;
- If 25-50% of milestones have been completed, a pro-rated refund of 50% of remaining uncommitted funds will be issued;
- If more than 50% of milestones have been completed, no refund is available for the committed portion, though remaining unpaid milestones may be waived.
4. Completed Work
Fees for completed and delivered milestones are non-refundable. All deliverables produced during completed milestones remain the intellectual property of SummitRelayCore until full project payment is received, at which point IP transfers to the client per the service agreement.
5. Refund Process
Refund requests must be submitted in writing to [email protected]. We will acknowledge receipt within 3 business days and process approved refunds within 10 business days via the original payment method.
6. Dispute Resolution
In the event of a refund dispute, both parties agree to attempt good-faith resolution through direct negotiation before pursuing external mediation or arbitration under the laws of Ontario, Canada.
DOCUMENT_04
Terms of Service
Effective Date: July 9, 2026
1. Agreement to Terms
By accessing or using the services of SummitRelayCore ("the Company"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not engage our services.
2. Scope of Services
SummitRelayCore provides web development, design, and infrastructure engineering services as described in individual project proposals and service agreements. Each engagement is governed by a specific scope document that forms part of these Terms.
3. Client Obligations
The Client agrees to:
- Provide timely access to necessary systems, credentials, and information;
- Designate a primary point of contact for project communications;
- Review and approve deliverables within the timeframes specified in the project scope;
- Make payments according to the agreed-upon milestone schedule.
4. Intellectual Property
Upon full payment, all custom code, designs, and deliverables produced specifically for the Client under a project agreement become the Client's intellectual property. SummitRelayCore retains ownership of pre-existing tools, libraries, frameworks, and methodologies used during delivery. The Company may reference the engagement in marketing materials unless otherwise agreed in writing.
5. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information exchanged during the engagement. This obligation survives termination of the agreement for a period of two (2) years.
6. Limitation of Liability
To the maximum extent permitted by Canadian law, SummitRelayCore's total aggregate liability for any claim arising from or related to the services shall not exceed the total fees paid by the Client under the relevant project agreement. The Company shall not be liable for indirect, incidental, consequential, or punitive damages.
7. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to acts of God, government regulations, natural disasters, pandemic conditions, or internet infrastructure failures.
8. Termination
Either party may terminate a project engagement with 14 calendar days' written notice. Upon termination, the Client is responsible for payment of all completed milestones. SummitRelayCore will deliver all work completed to date within 10 business days of termination notice.
9. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising from these Terms shall be resolved in the courts of Ontario, Canada.
10. Amendments
SummitRelayCore reserves the right to amend these Terms of Service at any time. Continued engagement after the effective date of any amendment constitutes acceptance of the revised terms.